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AGB – Victoria Castro | Power & Impact Coaching


1. Scope of Application

These Terms and Conditions (AGB) apply to all coaching services provided by

Victoria Castro | Power & Impact Coaching (hereinafter “Coach”)

to clients (hereinafter “Client”), both private individuals and business clients.

2. Nature of Coaching Services

Coaching is a professional, goal-oriented partnership designed to support personal and professional development.

  • Coaching is not therapy, medical treatment, or consulting
  • The Coach does not guarantee specific results
  • The Client remains fully responsible for their decisions and actions

3. Services Offered

Services may include:

  • 1:1 Executive Coaching Sessions (online or in person)
  • Coaching programs (e.g. leadership, conflict management, transitions)
  • Workshops, group sessions, or community formats

The exact scope is defined individually in the agreement or offer.

4. Contract Formation

A contract is concluded when:

  • A written agreement is signed, or
  • A coaching package/session is booked via the website and confirmed

5. Fees and Payment Terms

  • Prices are communicated transparently prior to booking
  • Payments are due in advance unless otherwise agreed
  • Payments can be made via: paypal or bank transfer

For corporate clients, invoicing terms may be agreed individually.

6. Cancellation Policy

  • Sessions can be rescheduled or canceled up to 24 hours before the appointment free of charge
  • Late cancellations or no-shows will be charged in full

This reinforces a culture of commitment.

7. Confidentiality

All coaching conversations are strictly confidential.

  • The Coach commits to full confidentiality
  • Information is only shared if legally required or explicitly agreed

8. Client Responsibility

The Client commits to:

  • Active participation
  • Honest communication
  • Taking responsibility for their own decisions

Coaching effectiveness depends on the Client’s engagement.

9. Liability

  • The Coach is not liable for decisions made by the Client
  • Liability is limited to intent and gross negligence
  • No guarantee is given for specific outcomes

10. Data Protection (GDPR Compliance)

Personal data is processed in accordance with applicable data protection laws (GDPR).

  • Data is used only for service delivery and communication
  • No data is shared with third parties without consent

A separate Privacy Policy (Datenschutzerklärung) applies.

11. Intellectual Property

All materials provided (documents, frameworks, tools) remain the intellectual property of the Coach.

They may not be:

  • Shared
  • Reproduced
  • Distributed

without written consent.

12. Termination

Both parties may terminate the coaching relationship at any time.

For prepaid packages:

  • Terms of refund (if any) will be defined individually

13. Applicable Law

German law applies.

Jurisdiction: Hamburg, Germany